FAQ
- What if I put the incorrect address on my order?
If you have put the incorrect shipping address on your order, it is important to contact us at info@naildrobe.com immediately before the order ships out. This way, we can correct the address and ensure that your order is delivered to the correct location. Please include your order number in your email so that we can quickly assist you.
- How long does it take to ship out my order?
Typically, it takes 1 to 2 business days for us to pack and ship out your order. If you need more information about the shipping time for your specific order, please don't hesitate to reach out to us at
info@naildrobe.com and we will be happy to assist you.
- Do you have any resources on how to use the products?
Yes, we do have resources to help you learn how to use our products. On our website, we have a blog that features tutorials and guides that show you the best way to use our products. These tutorials are designed to help you get the most out of our products and ensure that you have a positive experience with them. If you need additional support or have questions about using our products, please feel free to reach out to us at info@naildrobe.com and we will be happy to assist you.
- Where is Naildrobe located?
Our business is located in Atlanta, Georgia. However, please note that we are an online only business and do not have a physical storefront. All of our products are available for purchase and shipment directly from our website.
- How do I cancel my order?
To cancel your order, please contact us as soon as possible at
info@naildrobe.com or on our Contact Form. It is important to note that we may not be able to cancel your order if it has already been processed and shipped out. In such cases, you may need to return the items once you receive them. Our customer service team will be able to assist you with the cancellation process and provide you with further information on how to proceed. Please include your order number in your email for faster assistance.
- Do you ship internationally?
We do ship internationally. You can find information on shipping times and pricing for international orders on our
Shipping Info page.
If you need to return an item, please contact us at info@naildrobe.com to initiate the return process. Returns are accepted within 14 days of receiving the item, provided that the item is in its original, unused and unopened packaging. Our customer service team will be able to assist you with the return process and provide you with further information on how to proceed. Please include your order number in your email for faster assistance. Refer to our
Return Information page for more details on our return policy.
